![]() East Grinstead Hotels with Breakfast Buffet.East Grinstead Hotels with Laundry Facilities.East Grinstead Hotels with Air Conditioning.Alexander House Hotel & Utopia Spa Pool.Alexander House Hotel & Utopia Spa Rooms.Alexander House Hotel & Utopia Spa Features.Hotels near Alexander House Hotel & Utopia Spa.You didn't have to trek miles in your dressing gowns to get to the spa as you do in some spa hotels. What we particularly liked about the spa was its proximity to the main hotel. The spa is lovely and has many treatment rooms. The second night we ate in Reflections and had a great meal (thank you for the celebratory petit fours). There was a culinary mishap in AGs on our first night but this was satisfactorily rectified by Leanne and very politely dealt with by the restaurant manager. Well, after 50 years of marriage, you do deserve a treat and a treat it was! The staff at the hotel are all very helpful. Firstly, our room was very kindly upgraded and was beautiful. The hotel nestles in beautiful countryside and the grounds are well kept with lovely outdoor areas to enjoy fine weather. For us, it was a special occasion and part of a celebratory 12 day tour of southern England. We took a two day spa break at this hotel at the beginning of September. I think this could be improved by having signs asking guest to be mindful of others.… The only negatives were that mobile phones and cameras were allowed in the spa area and some guests seemed to want everyone to hear their conversation or just didn’t have a volume switch. We had a couples massage which was very good. The spa facilities were excellent and the best we have been to. This was really disappointing as the other meals were so good and we’re glad this happened on our last night. When we mentioned to the waitress that the Risotto was overcooked they responded “oh sorry about that, I will let the chef know”. Pork Loin - 10/10, Chicken Fillet - 10/10, Sirloin Steak - 9/10, Duck Breasts - 10/10, Risotto - 1/10 and Cheeseboard 10/10. ![]() We also had dinner in the reflections restaurant and ordered the following meals. We had breakfast in the Reflections restaurant and this provided an excellent choice of cooked and continental breakfasts. I was a bit surprised to find the room did not have USB charging sockets. The hotel uses Google Nest rather than phones which would not be my choice, fortunately you can switch the microphone and screen off. We were supplied with a fan which didn’t really help, we also requested a sheet as the duvet was too hot, unfortunately this never arrived. The only issue with the room was the heat. The room was clean and furnished and decorated to a good level. We stayed in Eucalyptus which is a Luxury Super King Room. Check in was at 3.00pm and the reception staff were very helpful and made you feel welcome. Initially the staff were very attentive, unfortunately as it got busier the service level dropped to the point where errors were being made or requests were being forgotten. The afternoon tea was of a very good standard and the lounge where it was served was very comfortable. The staff were very helpful and friendly. We arrived at 1.00pm as we had booked afternoon tea. We stayed at Alexander House and Utopia Spa for 3 nights from Sunday to Wednesday. We look forward to welcoming you back to the hotel in the future. I will be speaking to our bar manager to see how this occurred. I do apologise for the issues you experienced with regards to the service you received in our champagne bar during your time with us. I will be speaking with our spa management to ensure that we are monitoring our numbers correctly and that our spa is a relaxing environment for all. However it saddens me to hear that you found the spa to be overcrowded. I am pleased to hear you had relaxing treatments with us and I will be passing this on to our spa management. I am glad you were able to have interconnecting bedrooms so you and your party could all celebrate together and that you also found the cleanliness of the room to be to a high standard. I am so pleased to hear that you had an enjoyable stay with us to celebrate your friend's special occasion. Resort Fuerteventura Origo Mare by Pierre & Vacancesĭear Ariel I, Thank you for coming to stay with us recently at Alexander House Hotel and for taking the time to provide your feedback.Hotels near The Forest Way Country Path.Hotels near Church of Scientology Advanced Organization and Saint Hill United Kingdom.Hotels near Kingscote Estate and Vineyard.Hotels with Restaurants in East Grinstead.East Grinstead Hotels with Bridal Suite.East Grinstead Hotels with Banquet Hall.
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